For DOA Policy, please refer to Swedish version.


1. Purchase information.
When ordering, an agreement on purchase is made when you choose to confirm your purchase at checkout. An automated order confirmation will then be sent to your registered email address. Ordered products remain Salt i Väst property until they are fully paid for. Your order will be sent from our warehouse in Gothenburg. Changes and additions must be made before your order is processed and sent from us. If you discover any errors in your order, it is therefore important that you contact our support immediately to change your order if possible. In the event of obvious errors (eg incorrect price, changes in exchange rates, printing errors, etc.), we reserve the right to correct the error afterwards. If you are not satisfied with our correction, you of course have the right to cancel your order. We only enter into agreements with an adult person, alternatively a minor with the consent of a guardian and with a legal person.

2. Prices and payment methods.
All prices are stated including VAT. Any fees for shipping and cash on delivery may be added, which in such cases is stated at checkout. After an order has been confirmed, the price can only be changed due to circumstances that we do not have control over (eg war, natural disasters, etc.) and in the event of obvious inaccuracies in the stated price. When you have finished shopping and want to check out, you will receive several payment options:
PAYSON
Click on the link below to find out more about Payson and their payment services.
https://www.payson.se/sv/
Click on the link below if you want to know more about Payson terms.
https://www.payson.se/sv/anvandarvillkor/


Swish direct payment - Pay for your purchase directly with Swish. This requires that you have the Swish app in your mobile phone. When you have finished shopping, go to your shopping cart and select Swish as the payment option. You make the Swish payment by entering our ten-digit Swish number, amount and as a message you write the order number in the Swish app. Swish operates between Danske Bank, Handelsbanken, ICA Banken, Länsförsäkringar, Nordea, SEB, Skandia, Sparbanken Syd, and Swedbank and Sparbankerna. Swish is a mobile service for individuals and companies. Talk to your bank about how you can use Swish.
Click on the link below to learn more about Swish.
https://www.swish.nu/

Cash payment - We are a cashless store

Read the information about our shipping options and you will find the conditions for local pick-up.

3. Delivery information.
Items that are not in stock, but must be ordered from the supplier have a longer delivery time. The delivery time then is 1 to 3 weeks. You will find information about the current stock status under each product on our website. We cannot offer any compensation due to a delivery delay. Should any of the products you ordered have a significantly longer delivery time than other products on your order, we can in some cases split your order. As a customer, you never have to pay more than the original shipping. You will also not be charged any extra postage. We bear the transport risk when we send something to you, which means that we replace you free of charge with a new item in the event of shipping damage or loss of shipment. In the event of a return to us, you as a customer bear the transport risk. For unredeemed packages, we charge you from SEK 395 (depending on shipping size) for incurred overheads. Therefore, remember to always pick up your orders within 14 days of your package arriving at the agent. We are tied to a central freight agreement that includes several well-known shipping companies, this means that we can maintain a good price level for our freight. You will receive the tracking number and shipping supplier via e-mail in connection with orders being sent out.
Package for agents - Your order is delivered to your nearest agent. You will receive a notification via either SMS, e-mail or post-notification. We recommend that you fill in your e-mail address and your mobile number for SMS notification at checkout for the shortest possible delivery time. To be able to pick up the package, you must have valid identification with you. A package remains with the agent for 14 days from the date of arrival.
Home delivery weight over 20kg - If the weight of the goods ordered exceeds 20kg, these are no longer handled by an agent but delivered directly, the customer is notified before delivery. Home delivery Salt bucket/sack over 20 kg - Salt buckets and bags exceeding 20 kg are not handled by agents but delivered directly, customer notified before delivery. Max 2 buckets/sacks per purchase, when ordering more than two salt packs over 20kg/piece, extra shipping costs are added.
Home delivery Pallet - Heavier and larger goods that must be delivered with a pallet, e.g. complete aquariums, are delivered to street level every day without weekends and are notified to the customer before delivery.
Company package - Delivery takes place to the registered company address on weekdays between 08.00-17.00. No notification is made before. If there is no one on site who can receive the delivery, a notice is given and the shipment can then be picked up at the nearest agent.
Pick up yourself - Order your item online and pick it up yourself from our warehouse in Gothenburg when it suits you. If you want to pick up your goods yourself from our warehouse in Gothenburg, you will have the opportunity to pay in cash. NOTE! This option requires you to call or email and make an appointment!

Frozen food shipping:

We send frozen food on Moday-Thursday. It goes under the coral freight, ie 249: -.

We send in customized packing with ice pack. No guarantees for frozen food!

4. Transport damage and incorrect handling
If the product is damaged during shipping at the time of delivery, this must be reported to us immediately. In order for us to be able to complain about the damage, we need to report the transport damage to the shipping company within 1-3 days. We are therefore grateful if you report the damage within this time. We will arrange a new delivery free of charge for you as a customer so that you get a faultless product. If the shipping damage is visible on the outer packaging, it is important that you point this out when receiving the package. In order for the complaint against the shipping company to be handled correctly, you must save the packaging, the address label and any pallet that came with the shipping-damaged consignment. An order that is incorrectly processed, you need to report to our Customer Service as soon as possible. A new correct delivery will then be made to you immediately without additional cost.
Force majeure
Oceans Of Life is not responsible for damage or delay due to law enforcement, government action, mobilization, war, seizure, currency restriction, system failure, errors or restrictions in deliveries from subcontractors, strikes, lockouts, boycotts, blockades or other similar circumstances that either hinder or makes it difficult for Oceans Of Life to fulfill itself to such an extent that it can only take place at an abnormally high cost.

6. Right of withdrawal and Open purchase
We offer you a 14-day right of withdrawal (Open purchase) from the time you receive the item. To exercise the right of withdrawal, the item must be sent to our return address below. Remember that you bear the risk if the product is damaged when it is shipped back to us. Therefore, make sure that the product is well packed with the original product packaging. When returning, we recommend that you use a transport packaging in order to provide extra protection for the product. In cases where accessories are missing or there is physical damage, we reserve the right to charge a fee to restore the product to its functional condition. How do I return my item? Always call or email us before returning the item. When exercising your right of withdrawal, you as a customer are responsible for return shipping. Reimbursement of the product's cost in its entirety takes place provided that the product is returned in its original condition in its original, unbroken packaging. Shipping fee is not refunded.
Oceans of  will not redeem packages against cash on delivery or cash on delivery. Remember to return the shipment as a traceable business package with delivery to our return address, we can't guarantee that we have time to pick up parcels from pick up points.

Return address:
Företagsakvarium
C/o Salt i väst
Exportgatan 1
42246 Hisings Backa
Tel:  031-455656

NOTE! You can also return the product in person to us, this requires you to call or email us and make an appointment.

9. Privacy, personal information and marketing
When you shop with us, you enter personal information such as name, address, email address, telephone number and social security number. We need this information to deliver the product to you. Social security number is required for any credit information. We, Oceans Of Life and Payson , are responsible for personal data, which processes personal data in accordance with the Personal Data Act (1998: 204). The processing of the information (including, where applicable, social security numbers) can be done by us or by one of our partners. The purpose of this treatment is to be able to fulfill our commitments to you as a customer, inform about offers and fulfill any special agreements. By accepting our terms of purchase, you agree to be contacted by us for marketing purposes. Contact may take place via email, SMS, postal mail or in other ways. Oceans Of Life strives to offer you as a customer better and more personal offers. This means that we can use special criteria as a basis for marketing, such as purchase size, purchase frequency, purchases of a certain range or item, purchases in a certain sales channel, etc. We may also supplement customer information in order to offer good customer care. In order to maintain a good level of service towards you as a customer, we document all customer communication. You have the right to access this information upon request. Should the information prove to be incorrect, incomplete or otherwise irrelevant, it is our responsibility to take corrective action. As a customer, you can object to your information being used for marketing purposes, whereby Oceans Of Life undertakes to introduce a so-called advertising barrier. Notification of an advertising ban is made via e-mail at support@saltivast.se.

10. Contact and other information
Praise or complaints are gratefully received through our support. In the event of a dispute, our goal is to always arrive at the best possible solution to what has happened. In the event of a dispute with the General Complaints Board (ARN), we always follow the recommendation given by ARN. The Consumer Purchase Act (KKL) and the Distance Trading Act (DHL) are mandatory laws we as retailers work according to. Our terms of purchase complement these two laws.
Links to Oceans Of Life allow you to leave this server as well. The linked websites are not controlled by Oceans Of Life and Oceans Of Life thus bears no responsibility whatsoever for the content of these websites.

Main address:
Företagsakvarium
C/o Salt i Väst
Exportgatan 1
42246 Hisings Backa

Company: Oceans of Life AB
Holds F-tax VAT reg.no: SE 556979-194901
Tel: 0046-31-455656
e-mail: info@foretagsakvarium.se